RETURN POLICY
Thank you for shopping with Cavlo. Every item we offer is crafted with precision and care, and we take pride in ensuring your satisfaction. However, in the rare case you are not fully satisfied, our return policy below outlines how we handle such situations.
Return Window
Returns must be requested within 7 calendar days of your order being marked as delivered. We cannot process return requests made beyond this timeframe.
Return Eligibility
To qualify for a return, items must meet all the following criteria: - Must be in brand-new condition -unworn, unwashed, and unused. All original tags, stickers, and labels must be fully intact. Items must be returned in their original packaging. The product must be in resellable condition with no signs of wear, odor, or damage.
Returns that do not meet these requirements will be declined.
Return Request Procedure
All return requests must be submitted exclusively by email. Please contact us at support@cavlo.store with the following details: - Full name and order number- Reason for the return- Clear, timestamped photos of the item and its ackaging
Processing and Timeline
Upon receiving your email, we will assess your request. If approved, you will receive instructions for the return process. Returned items must be shipped within 5 business days of receiving approval. The complete return process - including inspection and refund confirmation - may take up to 2-3 weeks. Refunds (if eligible) will be issued to the original payment method. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Size-Related Returns
Returns due to sizing are not accepted. Each product page includes a clear and accurate size chart.Additionally, customers are required to confirm their selected size during checkout. We stronglyrecommend reviewing this information carefully prior to placing your order.
Additional Terms
Cavlo reserves the right to refuse any return that fails to comply with this policy. -Shipping costs are non-refundable. - The decision to approve or reject a return lies solely with Cavlo.
For any inquiries or assistance, please reach out to us at support@cavlo.store.
Thank you for supporting Cavlo.